Customer Support Representative

About the role

Wave is expanding its Customer Support team in Freetown and seeks a motivated Customer Support Representative. You will be the first point of contact for users of Wave’s mobile financial services, ensuring a world‑class experience.

Key responsibilities

• Serve as the primary contact for customers, handling inquiries and complaints professionally.
• Escalate complex issues to relevant departments while maintaining ownership until resolution.
• Keep up‑to‑date with Wave product features and policies.
• Apply active listening to understand needs and provide appropriate solutions.
• Participate in team meetings and contribute ideas for continuous improvement.

Required profile

• Fluency in English and Krio.
• Minimum 3 years of experience in a call‑center or customer service role.
• Ability to work flexible schedules.
• Strong sense of responsibility, initiative, and attention to detail.
• Excellent interpersonal and diplomatic communication skills.
• Team‑oriented mindset.

Required skills