IT Technician – Onsite Support & Hardware

About the role

We are looking for an IT Technician to provide on‑site L1 support and hardware services across a variety of environments, including airports, cargo facilities, campuses and office sites. You will work independently on‑site while following remote technical guidance.

Key responsibilities

• Perform on‑site IT incident diagnostics and troubleshooting.
• Provide L1 support for remote teams during remote‑led interventions.
• Install, maintain and replace desktop, laptop, printer and other peripheral hardware.
• Troubleshoot network and connectivity issues.
• Deploy and configure IT equipment.
• Support users in airport, cargo, passenger, engineering, campus and office settings.
• Respond to dispatch‑based on‑site interventions and travel between client sites as required.
• Execute any additional technical tasks assigned by the supervisor.

Required profile

• Diploma or degree in Information Technology, Engineering or a related field.
• 1‑2 years of relevant experience in a similar on‑site support role.
• Strong troubleshooting and problem‑solving abilities.
• Solid understanding of desktop hardware, operating systems and network fundamentals.
• Ability to work independently on‑site while following remote guidance.
• Professional communication skills and a customer‑facing attitude.
• Willingness to travel to various site types.
• Valid identification/clearance for restricted‑access environments where applicable.

Required skills

• Desktop and laptop hardware installation and maintenance.
• Printer and peripheral support.
• Network troubleshooting and connectivity diagnostics.
• Equipment deployment and configuration.
• L1 technical support.
• Operating system fundamentals.

What we offer

• Opportunity to see the direct impact of your work.
• Regular team activities, sports sessions, and social events.
• One‑week technical and customer‑service training.
• Complete toolkit and communication devices for field work.
• Career advancement through sponsored trainings and certifications.
• Exposure to a variety of technologies, environments and clients with mentorship.