Agent Operations Regional Lead

About the role

We are looking for an Agent Operations Regional Lead to manage Wave’s agent network in Sierra Leone. Reporting to the Agent Operations Lead, you will drive acquisition, training, compliance and performance of agents across the region.

Key responsibilities

• Coordinate Agent Openers to identify and acquire new agents according to selection criteria.
• Ensure agents sign valid contracts, receive training and certification on all products, KYC and AML/CTF procedures.
• Oversee cash and e‑value availability at agents in partnership with Liquidity and Quality teams.
• Monitor agent performance versus targets, generate reports and address emerging issues.
• Identify agents for closure, recover Wave equipment and remove branding.
• Serve as the primary contact for the regional agency network, ensuring operational excellence, cost control and regulatory compliance.

Required profile

• Proven experience supervising field teams and managing agent or partner networks.
• Strong understanding of KYC, AML/CTF and related compliance requirements.
• Ability to work on‑site in Sierra Leone and relocate if needed.
• Work authorization for Sierra Leone.

Required skills

• KYC compliance
• AML/CTF compliance